Terms & conditions

These terms apply to all tours and services sold by Zambezi Quest Travel and Tours of Number 4, Parkway Drive, Victoria Falls, Matabeleland North, Zimbabwe. Last updated 2026.

Booking and payment

To book a tour or service, complete our enquiry form or contact us directly, and pay a deposit of a minimum of 20 percent of the total price at the time of booking. The deposit secures your place and is deducted from the final payment.

The balance is due at least 30 days before the departure date. If you book within 30 days of departure, the full amount is payable at the time of booking.

You can pay by credit card, debit card, bank transfer or cash. Some payment methods may incur additional fees or charges levied by the provider, and we will tell you before you pay if that applies to the method you have chosen.

If you cancel

Cancellations must be made in writing. The following fees apply, calculated against the total price of the booking:

• More than 30 days before departure: 20 percent of the total price.
• 15 to 30 days before departure: 50 percent of the total price.
• Fewer than 15 days before departure: 100 percent of the total price, no refund.

We are not responsible for any expenses you incur as a result of your own cancellation, such as travel insurance, visa fees, vaccinations, airfares or other costs.

If we cancel

We reserve the right to cancel any tour or service due to unforeseen circumstances beyond our control, such as natural disasters, political instability, health emergencies or other events that may affect the safety or enjoyment of our clients. In such cases, we will offer you the following options:

• Transfer your booking to another tour or service of equal or lesser value, subject to availability and any price difference.
• Receive a credit voucher for the amount paid, valid for one year from the date of issue.
• Receive a full refund of the amount paid, excluding any third-party fees or charges already committed on your behalf.

Travel insurance

We strongly recommend that you purchase comprehensive travel insurance covering cancellation, medical expenses, personal belongings, emergency evacuation and other risks that may arise during your travel. Some lodges and activity operators require proof of cover before you can participate.

You are responsible for ensuring that your travel insurance is adequate and suitable for your needs. We are not liable for any loss, damage, injury, illness, death or claim that may occur during your travel.

Travel documents

You are responsible for obtaining and carrying valid travel documents, such as a passport, visa, vaccination certificate and any other documents required by the authorities of the countries you visit. Several of our tours cross international borders more than once.

You must ensure that your travel documents are in order and comply with the laws and regulations of the countries you visit. We are not liable for any consequences arising from your failure to obtain or carry proper travel documents.

Health and fitness

Please tell us at the time of booking about any medical condition, mobility limitation, allergy or dietary requirement affecting anyone in your party. Some activities carry minimum ages, weight limits or fitness requirements set by the operators, and walking safaris in particular are not suitable for everyone.

We will tell you honestly if something on your itinerary is unlikely to suit a member of your party, and propose an alternative.

Responsibility and liability

We act as an agent for various suppliers, such as hotels, lodges, transport companies, guides, operators and other service providers. We do not own or operate any of these suppliers and we are not responsible for their acts or omissions. We do not guarantee the quality, safety or performance of any supplier or service.

We are not liable for any loss, damage, injury, illness, death, delay, inconvenience or expense that may arise from your participation in any tour or service. You acknowledge that travel involves inherent risks and that you assume full responsibility for your own actions and decisions.

Conduct on tour

You agree to follow our instructions and the regulations of the parks and countries you visit during your travel. You agree to respect the rights and property of others and to behave in a courteous and responsible manner toward staff, suppliers and fellow travellers.

You agree not to engage in any illegal or unethical activity during your travel, and to indemnify us for any loss or damage that may result from your breach of these terms and conditions.

Complaints and disputes

If you have any complaint or problem during your travel, inform your guide or call us as soon as possible so that we can try to resolve it while you are still here. Most problems are solvable on the day, and almost none are solvable a month later.

If you are not satisfied with our resolution, write to us within 14 days after the end of your travel with full details of your complaint. We will respond within 28 days after receiving it.

General provisions

These terms and conditions constitute the entire agreement between you and us regarding your booking and travel with us. No other terms or conditions, whether written or oral, will apply.

These terms are governed by and interpreted in accordance with the laws of Zimbabwe. Any legal action or proceeding arising from them, or from your booking or travel with us, will be subject to the exclusive jurisdiction of the courts of Zimbabwe.

If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

We reserve the right to amend or update these terms at any time without prior notice. The latest version will always be available on this page.

We thank you for choosing Zambezi Quest Travel and Tours for your travel needs, and we look forward to providing you with an unforgettable experience.